my leaf, your wellbeing
Frequently Asked Questions
Find answers to questions about pricing, products, or doctors at myleaf.
How can I re-order my products?
You can re-order your products from your Patient Dashboard and click re-order on items from your product history. If you have run out of repeats in your current script, simply head to the pricing page and book a Script Renewal or Quick Consultation.
How do I change my Address?
Once logged in, you can change your shipping and billing email addresses within your account dashboard. If you are having difficulty, don't hesitate to get in touch.
Is myleaf associated prescriptions legal in Australia?
Yes. All prescriptions are issued by registered and licensed doctors following all federal and state legislation.
What age do I have to be for a consult?
All patients need to be 18 years of age and older.
How long does a consult take?
Your first consultation should take 20 minutes but can take up to an hour, depending on the patient's needs. From here, if you qualify as a myleaf patient, you will only need a ‘Quick Consultation’ appointment if circumstances change. Otherwise, submit a ‘Script Renewal’ appointment when booking through our online system.
How is the consultation conducted?
The consultation is conducted via phone. During the in-depth chat, the doctor will go through your medical history with you and assess the appropriate treatment specific to your needs.
Do you accept paper prescriptions?
In Australia, prescription medications cannot be returned for a refund or credit due to health and safety concerns, except in certain situations like a medication recall. Pharmacies must adhere to strict storage requirements for prescription medications, and once a medication has been dispensed and left the premises, its storage conditions—and consequently its stability and integrity—can no longer be assured. For these reasons, MyLeaf cannot accept returns of any dispensed medications.
Where do you ship?
We currently ship products within Australia only. Due to legal restrictions, we do not offer international shipping.
How long does shipping take?
Shipping times typically range from1- 3 business days, depending on your location. Orders are processed same day once the order is confirmed.
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
What happens if there's a problem with my appointment or booking?
If you experience any issue with a MyLeaf telehealth booking, please contact our support team via the contact form. We'll respond within one business day and help resolve it.
I want to leave Myleaf but i need a Discharge Letter.
No problem at all! Firstly we're sorry to see you go. You can request a discharge letter here
Australia's trusted telehealth service