Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. You may be required to provide this upon any shipping or returns query.

Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within next business day. We will contact you for some reason if there are any delays.

Shipment Locations

Domestic Only
MyLeaf Pty Ltd does not ship internationally at this time. We ship domestic only – anywhere in Australia .

Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Express Shipping
The order should arrived within 1-3 business days.

Please note:
– Business day means Monday to Friday, except holidays.
– Orders are not shipped or delivered on weekends or holidays.
– Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

When placing your order, we consider these factors when calculating the Estimated Delivery Date:
– Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
– Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

We will not be responsible for wrong shipping address if you provide incorrect information.
In-store pickup dates vary based on product availability.

Tracking your Order

Tracking Options
MyLeaf Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

Domestic and International
All orders delivered within Australia automatically have tracking.

International orders are sent with Australia Post. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

Returns Policy

All orders are prescription only medicine. We do not offer returns on these products unless they are expired or unopen damaged goods due to transport. Please email pictures of goods to be returned to [email protected] and we will send a return post label. We will only ship the replacement products once we received the expired or damaged medicine.

Damages
If there is any damage to the packaging on delivery, contact us immediately at [email protected].

Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. As packages sent from Myleaf Pharmacy are registered and require signature on delivery, the package would most likely be either lost within the distribution network, or someone impersonating the recipient. If this occurs, please let us know immediately as we will have to lodge an incident report with the federal government.

Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page myleaf.com.au/faq or contact us at [email protected].