Switching from Horizon Health to myleaf: An Honest Comparison

If you are a Horizon Health patient — or you have been comparing Australian telehealth clinics and Horizon Health is on your shortlist — this page gives you a straight, factual look at how myleaf compares. No spin, no gimmicks, just the numbers and the service details, so you can decide what suits your circumstances.

Horizon Health has built a genuinely affordable telehealth offer: a $29 initial consultation that runs 45 minutes, $29 follow-ups, after-hours and weekend availability, and more than 50,000 consultations performed according to its website. myleaf offers the same national telehealth model with AHPRA-registered Australian doctors — plus a real Australian phone line with published hours, a physical clinic in Brisbane, and flat pricing backed by a clear refund policy. For many people, those things are exactly what tips the decision.

Here is how the two services stack up.

Why Patients Compare Horizon Health and myleaf

Horizon Health positions itself at the budget end of the Australian telehealth market: a $29 initial consultation running 45 minutes and a $29 follow-up running 15 minutes, with concession options, booked online through the HotDoc platform.

myleaf sits at the accessible end of the same market. Our pricing is published, flat, and identical for every patient:

• Initial consultation: $49
• Renewal or follow-up consultation: $39
• Quick consultation: $50

Every myleaf doctor holds current AHPRA registration — the same national registration standard that applies to every doctor in the country. Horizon Health describes its team as “qualified Australian clinicians” on its website. The comparison worth making is not about legitimacy — it is about price, support access, and how the service is built around you. You can see our full fee schedule any time on our pricing page.

myleaf vs Horizon Health — The Quick Comparison

Pricing reflects publicly available information at the time of publication (July 2026). Providers update their fees from time to time — always check each provider’s own website for current rates before booking.

This comparison covers telehealth consultation services only. Clinical care always depends on individual assessment by an AHPRA-registered Australian doctor.

Why Patients Switch to myleaf

Everyday pricing, honestly compared

We will be upfront: Horizon Health’s $29 headline fee is lower than our $49, and we are not going to pretend otherwise. What myleaf offers instead is total predictability. Our $49 initial and $39 renewal fees are our standard rates for every patient, every time — published in full on our pricing page — and they come with a clear promise: if you are found not eligible, before or during your consultation, you receive a full refund. When you are budgeting for ongoing care, knowing exactly what you will pay and exactly where you stand matters as much as the headline number.

A real phone line with published hours

When you call 1800 695 323 (Mon–Fri, 9am–5pm AEST), you reach an Australian team with direct menu options for Reception, Pharmacy, and the Clinical Team. If something about your booking, your account, or your care plan needs a human, you get one — not a ticket queue. Horizon Health publishes a phone number and an email address, but no support hours, on its website. Our clinic takes around 100 calls a day, and answering them properly — during hours you can plan around — is a core part of how we operate.

Doctors who take the conversation seriously

Horizon Health’s 45-minute initial consultation is genuinely generous, and we will say so plainly. Where the models differ is what happens after: Horizon Health’s follow-ups run in a 15-minute window, while myleaf follow-ups are built around a real conversation — our doctors take the time your circumstances need rather than working to a fixed short slot, at a flat $39 that keeps an ongoing clinical relationship affordable.

A clinic you can actually visit

myleaf is telehealth-first, but we are not telehealth-only. Our Brisbane clinic at Stones Corner is a real, physical location with an on-site team. Horizon Health operates Australia-wide by telehealth and publishes no street address on its website. Wherever you are in Australia, with myleaf you are dealing with an established, independent Australian clinic — ABN 80 655 715 834 — not just a booking link.

What a Year of Consultations Costs

Consultation fees add up over a year of ongoing care, so here is the honest maths. A patient who has one initial consultation and three follow-ups over twelve months would pay:

• myleaf: $166 ($49 + 3 × $39)
• Horizon Health: $116 ($29 + 3 × $29)

Yes — on published consultation fees alone, Horizon Health works out roughly $50 less over a year, and we would rather tell you that plainly than bury it. What the difference buys at myleaf is follow-ups that are not capped at a 15-minute window, a staffed 1800 line with published hours, a physical Brisbane clinic, and a full refund if you are found not eligible. Whether that is worth around a dollar a week is your call to make — this page just gives you the real numbers. This comparison covers consultation fees only; other costs depend on your individual clinical plan and are not compared here.

For a broader look at what telehealth consultations should cost in Australia, see our consultation cost guide.

How to Switch from Horizon Health to myleaf

Switching clinics is simpler than most people expect. There is no transfer paperwork and nothing you need to request from your current provider — you simply start a fresh clinical relationship with myleaf.

1. Book your $49 initial consultation at /sign-up/, or call us on 1800 695 323 and our reception team will book it for you.
2. Complete a short intake form — about five minutes, covering your health history and current circumstances so your doctor arrives prepared.
3. Have your consultation by phone or video with an AHPRA-registered Australian doctor, at a time that suits you.
4. Continue your care with myleaf — renewals and follow-ups at a flat $39, with our phone team available Mon–Fri whenever you need a hand.

That is the whole process. See our consultations page for more detail.

Frequently Asked Questions

Can I move to myleaf if I’m currently a Horizon Health patient?

Yes. There is no transfer process and no paperwork between clinics — you book a $49 initial consultation with myleaf and your new doctor reviews your circumstances fresh. Book at /sign-up/ or call 1800 695 323.

Is myleaf cheaper than Horizon Health?

On headline consultation fees, no — at the time of writing, Horizon Health charges $29 for both initial and follow-up consultations, while myleaf charges $49 and $39. What myleaf’s fees include is unhurried follow-ups, a staffed phone line with published hours, a physical Brisbane clinic, and a full refund if you are found not eligible. Always check both providers’ websites for current rates.

Are myleaf’s doctors AHPRA-registered?

Yes. Every myleaf doctor holds current AHPRA registration — the same national standard for every Australian doctor. You can read more about who we are on our About Us page.

Can I talk to a real person on the phone?

Yes. Call 1800 695 323, Mon–Fri 9am–5pm AEST. The menu gives you direct options for Reception, Pharmacy, and the Clinical Team.

Does myleaf have a physical clinic?

Yes — myleaf’s clinic is in Stones Corner, Brisbane, and we provide telehealth consultations to patients Australia-wide.

What happens if I’m found not eligible?

If you are found not eligible — either before your consultation or during it — you receive a full refund of your consultation fee. Refunds are not available for no-shows or cancellations. Full details are on our FAQ page.

Ready to Switch? Book Your $49 Consultation

If unhurried consultations, a real Australian phone line with published hours, and an established Brisbane clinic sound like the right fit, booking takes a few minutes:

• Book your $49 initial consultation
• Or call 1800 695 323 (Mon–Fri, 9am–5pm AEST)

There is no commitment beyond the consultation itself, and you receive a full refund if you are found not eligible.

Eligibility and clinical care depend on individual assessment by an AHPRA-registered Australian doctor. This page compares telehealth consultation services only and is general information, not medical or legal advice. myleaf Pty Ltd — ABN 80 655 715 834.